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Mark Prevost
Mark Prevost
Vice President - Asset Management, Cleco Corporation (USA)
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S4/HANA: North America’s First Utility to Complete Wall-to-Wall Implementation

Cleco is a regional energy holding company with seventeen generating assets in Louisiana and Mississippi. On May 6, 2019 they became North America’s first Utility to implement S4/HANA.

This included Customer Information System (CIS), Financial Systems, Supply Chain (Purchasing and Inventory Management), and Work & Asset Management for all Operating Areas (Generation, Transmission, Distribution).

Prior to the implementation, Cleco utilized a disparate group of work and asset management systems. Cleco’s goals in implementing wall to wall S/4 HANA were standardization across lines of business for reporting and resource optimization; Cleco – in growth mode - wanted an architecture that the acquired companies could buy into and seamlessly integrate to. From an Asset Management perspective, they wanted to improve efficiency, reduce costs, capture and transfer knowledge, make better decisions on capital and O&M spend, and improve reliability and availability. To do this, Cleco have implemented the following:

  • Mobility – work is assigned through MRS and dropped directly on craft personnel to their mobile device. From the mobile device, craft personnel can view and request parts, describe what was found and what was done to correct the problem, record time against the order, complete and attach the job safety briefing, and record a reading or measurement point. All equipment is bar coded, so personnel can scan a bar code to initiate a notification. The bar code identifies the equipment ensuring the notification is written and cost accrued against the correct equipment. The mobile platform is also used to record operator rounds.
  • Multi Resource Scheduling (MRS) – work is scheduled down to the individual and with the mobile device downloaded directly to the craftsman the work is assigned.
  • PI/PI-AF Interface – PI is Cleco’s historian for generation process equipment and is interfaced to SAP. Through this interface, equipment run hours and start/stops are recorded. Run hours and equipment start/stop cycle are used to initiate preventative maintenance plans. PI-AF is used to generate equipment health indices based on multiple equipment measurements and is used to initiate a maintenance plan based or notification.
  • Open Text – Open Text allows documentation like drawings, O&M manuals, photos, etc. to be attached to a work order. Changes to a drawing can be redlined on the mobile device and the master drawing updated.
  • Ariba – Ariba allows Cleco to interface electronically with vendors for all supply chain needs including vendor management, contract lifecycle management, procurement, bid management and e-sourcing.
Arend Theron
Arend Theron
Integrated Asset Management, City of Cape Town (RSA)
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Refining Your SAP EAM Mobile Strategy – What Works and What Doesn’t

Learn from the City of Cape Town’s implementation of custom proactive and reactive maintenance mobile applications for tradespeople and supervisors. From concept to embedding the solution, the presentation will cover critical success factors covering the entire lifecycle of a typical mobility project.

From your readiness assessment, design considerations, practical change management advice, analysis and display of information, decision making and mistakes to avoid. Arend will share his views on how to harness the full potential that mobility can bring to your organisation.

Practical Tips to Designing and Implement KPI Dashboards that Change Behaviour

Are you getting the most out of your SAP PM data? How much time are you spending on collecting data and related governance vs using the data?

This is a story of the journey from data to knowledge. Arend will focus on practical tips, tricks and pitfalls that can transform your standard SAP PM data into knowledge. You will learn the best ways to tailor your dashboards to different target audiences. And how enabling data driven decision making can change and enhance the behaviour of your asset care staff on the ground.

Ruksana Azim
Ruksana Azim
SAP Logistics Consultant, AGL
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Using Fiori to Simplify Rotable and Repairable Processes

Repairables are a complex process that can be difficult to manage. Prior to the AGL PT3 project, each site had different systems and methods of managing repairables. With the implementation of S/4HANA there is now a company wide solution for the management of repairables.

AGL have harnessed the power of Fiori to develop a Rotable and Repairable Cockpit which is a one-stop app for all our repairables specialists. This session will show how AGL used Fiori to enable multiple key transactions and apps in a single cockpit. Key questions addressed by the app include:

• How do I know what materials are going to be returned for repair?
• How many materials are currently defective?
• Which vendors have materials awaiting repair?
• What repairs are currently awaiting a final repair price?

John S. Phillips
John S. Phillips
SVP of Customer Supply Chain & Go-To-Market, PepsiCo (USA)
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Bits & Bytes that WILL Disrupt Your Supply Chain

Every week we read news articles, tweets, or blogs about new technologies that have the potential to disrupt our business and personal lives in profound ways. Many of these new technologies are impacting the CPG industry and dramatically changing the way consumers research and shop for products. These changes are also impacting CPG supply chains and the methods in which manufacturers and retailers get their goods to market. The digital revolution before us presents enormous opportunities and challenges across the end-to-end consumer value chain.

John will share his perspective and insights on some of the technologies that have the greatest potential to drive dramatic change across the CPG consumer value chain. These technologies include augmented reality, smart shelves, autonomous in-store robots, wearables, image recognition, self-driving vehicles, IoT devices, drones, micro-fulfillment centres, and many others.

Join John for an exciting and thought-provoking session exploring how industry leaders can leverage these technologies to be at the forefront of driving transformational change in their organizations.

Dan Greenwood
Dan Greenwood
Asset Management Consultant, CenterPoint Energy (USA)
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CenterPoint’s “Insight-to-Action” Development with SAP PdMS

CenterPoint Energy, a leading electric utility, have significantly improved their process to select at-risk equipment for refurbishment/replacement. They developed health score models and implemented SAP Predictive Maintenance and Service (PdMS).

Dan will share past experiences, their road map and an introduction to CenterPoint’s maintenance practices – including its work on PdMS. He’ll also discuss what triggered CenterPoint to start using PdMS, their experience with the product, and their plans for future use of PdMS.

Arti Pillai
Arti Pillai
Asset Management Specialist (Reliability), CBH Group
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Transforming SAP EAM User Experience Through Mobility for Maintenance

At CBH, one of the biggest maintenance challenges to overcome is the vast geographical landscape in which receival and storage sites reside. The tradespeople at CBH maintain 195 sites extending all the way from Geraldton to Esperance in Western Australia. Some teams can spend over 3 hours a week simply travelling to gain online access to their work management database rather than doing what they are passionate about – maintaining the assets and not entering data into SAP!

In a nutshell, time is an extremely valuable and precious resource, and CBH have room for improvement. In late 2018, CBH began their venture to empower their maintenance teams with streamlined work processes and efficient data entry solutions. This would improve overall field service performance and productivity while providing the broader business more accurate asset condition reports and clearer visibility of what really happens in the field.

If geography wasn’t enough, another arguably more important challenge was to engage the tradespeople across the business to get onboard with one of the most unsettling phenomena - change. Arti will guide you through the CBH journey – the trials, tribulations and rewards harvested from an offline-mobile solution for SAP EAM.

Scott Geappen
Scott Geappen
Maintenance Manager, Hydro Tasmania
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Connecting All Stakeholders to a Long-Term Asset Plan

Bridging the gaps in communication from the creation of a strategic asset management plan through to technically completing the work requires an organisation to firstly define the strategy and then to engage stakeholders from the top down to understand the “why”. With an orientation towards life cycle delivery, Scott shares how Hydro Tasmania are reigniting the maintenance delivery process by turning the long-term plan into an actionable daily schedule and set of tasks, enabling rolling work packages, checkpoints and approvals.

While managing the change of instructions and identifying critical spares, they are working out what they need, what they have and what they don’t. They are also working to get the best out of SAP as they build BoMs, drive MRS and continue to improve mobility. This ensures the right info in the right fields as they prepare to move to S/4Hana.

• Overview of HT’s strategic asset management plan
• HTs planning process
• Explore how HT are improving our instructions
• See how HT are building their SAP system to get the best from available functionality

Trent Tscheuschler
Trent Tscheuschler
Operations Delivery Manager, Powerco (NZ)
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Be Bold with Business Process Change – Revolutionise Your System Upgrade

It would be easy to take what you do now, analyse it, think to yourself it's pretty good and then put in a system that supports what you think is a reasonable process. Powerco use GIS which allows for asset data to be merged with geospatial data. They’ve since implemented a Geo Enablement Framework (GEF) POC to further enhance the solution, allowing them to gain geospatial tools for network analysis and asset data information for financial analysis.

GEF allows work to be issued directly from a map, optimising the issuing based on work type and area to ensure a more efficient work force. It is also used for major events on the network as the geolocation of work can assist to triage the restore effort and assist in keeping customers informed on when their power and gas will return on their premise.

Trent will show you that to succeed, you cannot go meekly into a new system or update or rest on the laurels of standard SAP. He’ll share the lessons Powerco learnt from going beyond the norm and the value of doing so. Identifying these opportunities are at the forefront of a system change. Think big about how you would like to work, then find ways to make it happen. To not do this would be a missed opportunity.

Grant Smith
Grant Smith
General Manager, Energy Queensland
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Identity Beyond the Humans

All over the world we are hearing about the Internet of Things, Connected Societies where humans are connected to and monitored by machines. Machines are connected to machines for monitoring, analysis and to generate data. BUT what happens when machines are controlling machines, informing them how to act and what to do based on the data they generate or receive from other machines? What if a machine is interfered with and sends malicious instructions to another machine causing damage, injury or our greatest fear - ending someone’s life?

How will we identify who should be liable for this catastrophic impact to our businesses or the life we live? It’s a question that governments all over the world are asking themselves and the main blocker in the race to leverage new technologies to further improve our lives. Put differently, how do we create digital DNA? How do we handle Identity Beyond the Humans?

Andrew Faid
Andrew Faid
Manager Development and Integration, Fonterra Cooperative Group
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“Nerd Herding”: 5 Tips to Successfully Manage Technical People and Teams

Getting the best out of technical teams can be a challenge and is often more art than science. Successfully managing technical people is not dependent on the leader having a great amount of technical knowledge themselves, more so using approaches that are tailored to getting the most from your “techies”. Andrew will share his 5 tips to success and explain why an opposable thumb is mandatory.

Saleh Baselm
Saleh Baselm
Generation Business Expert, Saudi Electricity Company (SAU)
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Successfully Integrating Plant Maintenance and Work Clearance Management

Prior to 2011, maintenance related data was captured manually (i.e. paper based) across 45 different power plants in the Kingdom of Saudi Arabia. In 2013, Saudi Electricity Company implemented SAP Plant Maintenance was implemented to automate all plant maintenance activities. In 2016, Work Clearance Management (WCM) was integrated with PM to ensure a safe work environment for all staff. Saleh will cover the key benefits of this successful integration:
• unified and efficient maintenance planning and execution process
• OPEX and CAPEX cost control
• effective reporting and asset management
• improved SAP awareness and utilization
• the opportunity to develop new modules and mobility solutions.

Hazel Engutan
Hazel Engutan
A/Director Strategy, Performance & Systems, Sydney Trains
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Driving Safety Culture and Performance Improvement with Digital Transformation

Sydney Trains is Australia’s largest suburban passenger operator with over 10,000 staff, a rail system of 815 kilometres of track, 178 stations across 9 lines and approximately 1m passenger journeys each day.

The safety of their passengers, staff and the environment are number one priority for Sydney Trains, who are using a combination of culture change, information and digital systems in programs to improve safety performance across the organisation.

Sydney Trains has implemented SAP EHS Management, including Fiori mobile, integrated with EAM, HCM and its Operational Systems, and BW for Reporting and Analytics to support the executive led behaviour-based safety improvement programs.

Hazel and Robert will guide you through some of the most exciting achievements and learnings from their journey:
• Collection of all current safety data creates the platform for predicting performance and mitigating risks
• Importance of the user interface design and its dramatic effect on data quality and quantity
• How to build ownership and responsibility for safety culture and performance

Matthew Pritchard
Matthew Pritchard
Manager, Digital Strategy and Innovation, SA Power Networks
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How ‘Agile’ Drives Innovation and Wins Hearts and Minds

In 2015, SA Power Networks Field Crews were still performing asset inspections using paper and pen, with little information at their fingertips. They knew they had a real business problem which needed to be solved, and had an under-utilised application, SAP Work Manager, that could solve it. But they also know they had little experience (business or technical) with developing online tools and their traditional approach of waterfall project management would not allow for the experimentation, rapid prototyping, and fast feedback they needed to solve this problem.

What grew from this was their first ever agile project, using a small cross-functional team without the constraints of requirements or milestones to deliver a truly great product to the business. From this first agile project, more followed, eventually their entire Assets and works portfolio would be delivered using the agile methodology, which in turn acted as a catalyst for further change, challenging the way they funded and prioritised work, formed teams, and worked together to deliver business outcomes.

Frikkie Koen
Frikkie Koen
Solution Architect, KMG Chemicals (USA)
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Using the Cloud as Your Innovation Platform – Small Bites with Big Wins!

See how KMG started using the SAP Cloud Platform and SAP Analytics Cloud to provide quick wins by rapid solution delivery. Learn how this is now the driving factor to transform the shop floor and optimize and transform the processes that for years were left untouched.

Frikkie will share how the business and IT organizations drive solution delivery together, where team members are excited and how organization structures are adjusting to support and adopt a new way of doing business. Frikkie’s experience includes learnings from two cloud first solutions saving both time and money.

Digitizing Supply Chain Constraints, Saving Costs and Improving Visibility

With transportation costs skyrocketing, Texan-based chemical manufacturer and distributer, KMG Chemicals, needed a 360-degree view of drivers and loads in real time to manage the transportation process. Using SAP Cloud Platform, application program interfaces, and the SAP Analytics Cloud solution, KMG built a cloud check-in solution for shipments and driver activity. Results were lower costs and longer lead times for tendering, moving the needle for the business.

Quazi Uddin
Quazi Uddin
Asset Strategy Engineer, Electranet
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Asset Investment Decisions: Get Prepared for Changing Regulatory Expectations

In January 2019, the Australian Energy Regulator (AER) published a new application note for Network Service Providers (NSP). This document provides details on regulatory expectations on the relevant electric utilities to demonstrate prudency and efficiency in asset investment planning decisions.

This presentation will share the experience on how ElectraNet, the South Australian transmission utility, have been preparing for the increasing regulatory scrutiny on asset expenditure as well as aligning with ISO 55000 requirements.

This session will discuss the strategic decisions taken including the renewed focus on SAP and SAP PartnerEdge members (PowerPlan), the development of predictive risk models, utilisation of SAP inspection fields, the change implementation strategy and the assessment of predictive outcomes. The asset classes consist of linear and non-linear assets as well as control software systems. The topics will explain how to define failure modes, determine failure rate, monetise consequences and conduct scenario analysis.

Andrew Barnard
Andrew Barnard
SAP Development Team Lead, Jemena
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Right Person, Right Tools, Right Time

Assembling the right resources at the right location is critical to ensure asset maintenance is undertaken efficiently. It is an issue that organisations tasked with running complex and geographically diverse asset infrastructures face daily. With thousands of critical assets to maintain and strict performance benchmarks to uphold, the impact of poorly coordinated maintenance resources can be significant – both in terms of costs and damage to reputation. SAP Multi Resource Scheduling (MRS) is a resource management solution for services, plant maintenance and project businesses that increases resource utilisation and transparency across maintenance units. It optimises resource assignments (by travel times, priority, qualifications, etc) and enables organisations to manage resource requests more efficiently, leading to increased customer satisfaction.

Attend this session to find out how DXC Oxygen undertook a rapid implementation of SAP MRS at Jemena, allowing the energy asset operator to improve project and maintenance resource coordination. Learn how DXC Oxygen used its utility sector accelerators and Agile methodologies to provide clarity and certainty of delivery requirements – ensuring Jemena matches best-qualified staff to every work order for timely, efficient and effective asset maintenance.

Patrick Crampton-Thomas
Patrick Crampton-Thomas
Global VP, Digital Asset Management, SAP
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Delivering Next Level Asset Management – the Path Ahead and How We Get There

This session provides a global perspective on what SAP is seeing within their customers, including how asset-intensive organisations are looking to improve collaboration, asset health, and execution.

Patrick will highlight how SAP’s overall solution strategy (including both the SAP S/4HANA Asset Management and the SAP Intelligent Asset Management cloud portfolio) is assisting customers to achieve these outcomes. This will include reference examples, and case studies of how and where to get started.

Chris Savage
Chris Savage
CEO - The Savage Company
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Be Relevant and Wanted - How to Build Your Brand Across the Business

This session is all about YOU – as a leader of an Asset Management or Supply Chain team, and of yourself. It’s an opportunity to pause, reflect and spend time thinking about where you are in your procurement career (goals, aspirations and intent) and about your ‘value proposition’ for the future.

Globalisation has changed business as we know it. The world is smaller, and technology and connectivity has given us the sense that sourcing anything from anywhere is imminently possible. Despite this, maintenance, supply chain and procurement teams are often viewed as blockers to progress, slowing down customers in the name of process and compliance.

Maintenance, Supply Chain and Procurement must keep evolving, and so do you! The essence of this session is to ensure that YOU are working on yourself as a leader to ensure you deliver the best of you.

Chris is a highly regarded brand and PR expert. He’s the former Chairman of the region’s largest PR group, and the former COO of STW (now WPP), Australia’s largest marketing and communications company. He’s passionate about helping leaders and businesses accelerate growth. And not just growth in profits, but in courage, momentum, capability, reputation and in stature.

Anthony Cook
Anthony Cook
Asset Management Strategist, Enerven
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From Maintenance to Asset Lifecycle Management - Lessons from an Asset Owner and a Maintenance Service Provider

The path of progress is rarely smooth or linear. In the post SAP implementation 15 years ago, Electranet lacked the required levels of granularity to effectively understand and manage risk, planning and scheduling, budgeting, hazards and investigations. Together with service provider, Enerven, they joined forces to work through these challenges on a path of development and continuous improvement which transformed the traditional relationship of customer-service provider to a partnership, dedicated to managing risks and achieving optimum asset lifecycle outcomes.

The questions that needed answering were: What does it take to shift your organisations thinking and culture from reactive maintenance to an asset management mindset? How do you understand the context in which maintenance is being carried out, recognise risks and focus maintenance at the right time on the right asset?

• Asset Management is as much about people as it is Assets
• Bridging the gap with an Asset Management role within the service provider
• Changed from recording defects to asset condition
• Implemented a standardised risk assessment framework for classifying asset condition
• Improving SAP notification and work order data with custom user interfaces
• User experience is key to success or failure
• Improved planning by getting all scheduling data into SAP instead of spreadsheets
• Capturing and reviewing data at the asset is key
• Using work centres and partners to manage responsibility for all notifications and work orders

David Peters
David Peters
Principal Engineer Network Information, ElectraNet
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From Maintenance to Asset Lifecycle Management - Lessons from an Asset Owner and a Maintenance Service Provider

The path of progress is rarely smooth or linear. In the post SAP implementation 15 years ago, Electranet lacked the required levels of granularity to effectively understand and manage risk, planning and scheduling, budgeting, hazards and investigations. Together with service provider, Enerven, they joined forces to work through these challenges on a path of development and continuous improvement which transformed the traditional relationship of customer-service provider to a partnership, dedicated to managing risks and achieving optimum asset lifecycle outcomes.

The questions that needed answering were: What does it take to shift your organisations thinking and culture from reactive maintenance to an asset management mindset? How do you understand the context in which maintenance is being carried out, recognise risks and focus maintenance at the right time on the right asset?

• Asset Management is as much about people as it is Assets
• Bridging the gap with an Asset Management role within the service provider
• Changed from recording defects to asset condition
• Implemented a standardised risk assessment framework for classifying asset condition
• Improving SAP notification and work order data with custom user interfaces
• User experience is key to success or failure
• Improved planning by getting all scheduling data into SAP instead of spreadsheets
• Capturing and reviewing data at the asset is key
• Using work centres and partners to manage responsibility for all notifications and work orders

Uta Loesch
Uta Loesch
Expert Data Scientist, Intelligent Asset Management, SAP
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Intelligent Enterprise and Machine Learning for Assets – Where and How to Start the Journey

Whether you are just starting you journey towards the Intelligent Enterprise, investigating how to adopt data science and machine learning approaches, or you are a seasoned traveller, there are some key principles to achieving success. Shared in the context of case studies, this session will focus on practical steps for asset-intensive organisations to move from data mining hell towards data mining heaven, allowing them to support more advanced Condition-Based and Predictive Maintenance approaches.

Dan Murray
Dan Murray
Empathic Consulting
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Understanding People: How to Build Empathy in the Age of Tinder!

As businesses become more digitally focused, we are interacting more, but with far less depth. Hundreds of emails, chats, social media posts and shortened meetings are resulting in more noise but less engagement and understanding. Businesses need to build processes, systems and tools to teach empathy as a business capability to drive performance.

With simple models, engaging activities and refreshing simplicity, Daniel will unpack the basics of neuroscience and empathy to help your people build the understanding to drive real outcomes.

• Tech is complicated, people are complex
• Understanding to drive trust and commitment
• The deep stories behind data
• Hacking the brain to unlock curiosity
• The process of empathy – the step-by-step guide

Adrian Stanley
Adrian Stanley
Superintendent - Asset Management, OZ Minerals
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Building Asset Management Information Systems from Scratch

Oz Minerals were faced with the challenge of having limited engineering and maintenance information on hand from the outset to support the commissioning and ongoing asset management of a new mine site. Managing major assets such as surface processing and underground fixed infrastructure requires critical information, access to decision enabling data and documentation.

Information needs to be in real time so there is limited disruption to maintenance activity with the objective of increasing plant production. A corporate objective was to have a paperless site which meant searching for the best of breed systems, solutions and devices. They wanted to provide an AIN style solution to support their reliability and engineering teams. Additionally, they were having difficulties acquiring quality and timely quantity of engineering documentation via the construction project.

Six core solutions were identified in order to achieve 95% data completeness, namely; SAP S/4 HANA, Prometheus, Datum360, 3D Modelling, EDMS and Zebra L10 devices. Bringing these solutions together provided a complete solution for equipment identification, workorder management, maintenance scheduling and complete view of their assets.

Adrian will present on how they identified needs, found a solution that worked and the 6 components to ensure the solution is sustainable to business needs. He will also demo the mobility solution using an RFID, the work order process, integration into SAP and the user experience our technicians receive.

Dean Fitt
Dean Fitt
Solution Owner, Asset Strategy and Performance Management, SAP
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SAP Asset Strategy and Performance Management – Welcome to the World of Risk, Failure Modes and Reliability

Two years ago, SAP announced its intention to provide a solution to allow asset managers to manage asset strategy and performance in a solution that is natively integrated to the core SAP ERP platform. With quarterly cloud releases the capabilities of this solution are continually expanding, and now deliver Risk and Criticality, Failure Modes and Effects Analysis, Reliability Centered Maintenance, and Risk Based Inspection. This session will provide an overview of the current capabilities and the future roadmap for this solution, directly from the owners themselves.

Sapphire Loebler
Sapphire Loebler
Procurement Sustainability Specialist, Ausgrid
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Innovative Solutions with Sustainable Outcomes – Sustainable Procurement Raising the Bar of Our Supply Chains

With 69 of the world’s top 100 economies being businesses, Procurement functions have a unique opportunity to leverage spend in a way that drives positive social, environmental and economic outcomes. As Australia’s largest regulated energy solutions provider, Ausgrid recognized sustainability as a critical gap in its strategy and sought to design and implement a sustainable procurement framework focused on delivering innovative solutions with sustainable outcomes. This process challenged traditional practices and required sustainability to be embedded in the end to end procurement process. It required collaboration with its suppliers and industry partners to understand supply complexities including the use of SAP Ariba to gain greater transparency of the value chain.

Ausgrid are using Ariba to map the supplier network by asking for deeper information, gaining a complete picture of our supplier’s process to ensure we uphold fair and sustainable practices. Their journey continues now with the introduction of the Commonwealth Modern Slavery Act. In response, Ausgrid is leading the development of a cross-industry Code to drive best practice along the world’s longest supply chains. Sustainability is now recognized as a value lever and Procurement the strategic enabler differentiating businesses in socially conscious market.

Jon Wilson
Jon Wilson
Global CoE, Digital Supply Chain, SAP
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SAP Scheduling and Mobility Solutions for Intelligent Asset Management – Updates and Insights into the Roadmap and Strategy

Within the Intelligent Asset Management portfolio, mobility is a key enabler to bring asset information, strategy, work execution, and predictive capabilities to the hands of field workers. When combined with a flexible and integrated scheduling platform, organisations can deliver improved work planning and execution capabilities. Learn more about SAP’s new capabilities in these areas, and the roadmap for the future.

Tim McLain
Tim McLain
Senior Manager - Warehouse & Inventory Manager, Incitec Pivot
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Spare Parts via PPDR = SAP Fundamentals, Lower Costs, and Happy Maintenance People!

How much time do your teams waste looking for, or waiting for spare parts? In some cases, more than a quarter of our maintenance teams' day was wasted on managing the spare parts required to do their scheduled work. This is unacceptable, frustrating for everyone, and extremely costly to the business. So they decided to do something about it. The answer was our Picked, Packed and Delivery on the Requested day – or PPDR.

The PPDR project addresses the entire inbound indirect supply chain to ensure that what has been requested by the maintenance team is PPDR’d to the designated unloading. This seemingly simple concept is not nearly as easy as it sounds but the spoils of success have been surprising!

This has enabled the creation of well organised work place stores and the reduction/elimination of squirrel stores across our sites. These returns have already paid for the project. Here are some of the identified benefits that will be explained and discussed:

• Increased material visibility & availability
• More effective maintenance & reliability teams
• Elimination/reduction of squirrel stores (big credits to the balance sheet)
• Less unplanned work by everyone (stores staff, maintenance, reliability, site services, etc)
• Less hot shots
• Shifting of work from high cost resources to low cost resources
• Proactive environment
• Improved master data for everyone

Steven Chittenden
Steven Chittenden
Senior Solution Advisor, Digital Supply Chain, SAP
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Digital Supply Chain Execution With the S/4HANA Digital Core

S/4HANA remains the digital core of the Intelligent Enterprise, and with the S/4HANA 1909 release, SAP provides several additional capabilities to support Supply Chain Execution. From online order confirmation, live MRP, smart purchasing recommendation, inventory minimisation and warehouse management, transportation, and in-transit tracking – all within a single integrated Supply Chain Execution platform. Whether your focus is consumer or asset-intensive industries, don’t miss this session to understand the value of S/4HANA to your organisation.

Martin O'Connor
Martin O'Connor
Supply Chain Manager, Roy Hill
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Roy Hill’s Intelligent Supply Chain Featuring Integrated Business Planning (IBP Fishbowl Session 2)

Analysis by The Portland Group (2014) has cited the mining industry as “lagging” leading practice in the Supply Chain function with the recognition that “whilst there are notable pockets of good practice, the resources, construction and infrastructure sectors lag leading practice and may benefit from importing from other industries”.

The supply issues experienced by Portland Group’s clients in the resources sector could hamper their ability to overcome other challenges that the industry is facing, such as increasing operating costs and competition for material. Furthermore, it is Roy Hill’s view that the underlying cause of these issues are the result of one factor - “Lack of ‘supply chain’ as a discipline”.

In asset intensive industries such as mining, spare parts inventories are often managed by focusing on stocking strategies where levels are optimised, based on either deterministic or stochastic demand enabled by Material Requirements Planning (MRP) applications. This may incorporate practices that link asset condition monitoring to inventory level decisions, but this is often only on the replenishment policy level. These practices are predominantly at an execution time horizon and enabled by systems of record (e.g. procure to pay).

In addition to the Portland Group’s findings, further research on maintenance tool time indicates that around 50 per cent of productive maintenance hours are lost due to logistics issues. This suggests that the implementation of integrated planning principles and supporting technology has the potential to bring substantial benefits to asset intensive industries.

Following detailed design workshops and carrying out a successful SAP Integrated Business Planning (IBP) pilot across their mobile assets, Roy Hill can now share their demand forecast with their major vendors, key metrics of working capital, material availability, material optimisation and asset availability are all heading in the right direction. The implementation of IBP is a world first in the mining industry and represents a unique use-case of the technology. It’s about to be rolled out across all Roy Hill assets, enabling meaningful collaboration with our vendors.

Till Dengel
Till Dengel
Global VP, Global Head of Digital Logistics Solution Management, SAP SE (GER)
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Delivering the Intelligent Supply Chain – the Path Ahead and How We Get There

With global supply chain dynamics changing rapidly, this session provides a global perspective on how companies adapt and improve their supply chain processes leveraging the latest technology for order promising, warehousing, transportation, and for operating logistics partner networks.

Within this context, Till will highlight how SAP’s overall solution strategy (including both the SAP S/4HANA Supply Chain and the SAP Logistics cloud portfolio) is assisting customers to achieve these outcomes. This will include reference examples, and case studies of how and where to get started.

Neil Schiff
Neil Schiff
MII Workstream Lead, Lion
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SAP and Digital Transformation in Food and Beverage Manufacturing

Many companies are investing in Digital Transformation across the enterprise. Manufacturing is being enticed with old and new technologies marketed on the banner of Industry 4.0 & the Industrial Internet of Things.

What are the SAP capabilities to deliver Manufacturing Transformation and how could Industry 4.0 be enabled?

Lion has made progress leveraging SAP Manufacturing Intelligence and Integration (MII). Neil will explore the opportunities for Manufacturing Transformation in FMCG and how SAP modules can enable Manufacturing Transformation on the shopfloor.

Keith Harrison
Keith Harrison
Solution Delivery Manager - SD-Supply Chain, Coca-Cola Amatil
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Coca-Cola Amatil’s Journey with SAP EWM & TM

Coca-Cola Amatil utilise over 500 trucks, ships or trains to move its products around Australia. The geography of Australia is similar in size to that of the USA, however the population is only a small fraction of the US. Despite this, there is a need to deliver to 99.5% of post codes every two weeks to service their customers.

The need is simple – be able to select the most suitable equipment, optimise the load plan; reduce the need for manual intervention in planning and invoice reconciliation; and do this to obtain the lowest possible cost to deliver their products to the customer.

Keith’s insights cover how Coca-Cola’s SAP EWM & TM solution increased customer service, standardization of processes, reduced inventory and labour costs and much more!

Mark Golley
Mark Golley
IBP Steam Lead - NGP2, Lion
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Unlocking the Future at Lion with Integrated Business Planning (IBP Fishbowl Session 1)

In recent years, Lion have lost revenue and market share due to disruptive digital models. In addition, they were missing out on opportunities due to being slow to move from idea to action. To thrive in a digitally disrupted world, Lion needed to change so that their customers remained at the heart of everything they were doing.

The solution was Next Generation - Process and Performance - a company-wide program which has re-envisioned Lion’s future. This is under-pinned by SAP S/4 HANA and SAP’s Integrated Business Planning (IBP) solution and is a transformational cornerstone of this change.

Through having permission to trial and error to blue-printing, to detailed design and in partnership with emerging technology in SAP, Lion piloted in NZ in August 2018 with a focus on the mature IBP modules, profitability and mix, and change. After a period of stabilisation, the metrics and business adoption of new processes are heading the right way.

Using SAP IBP Lion now have insights through a unified approach to data and analytics enabling them to be big but act small...something that is required in this disruptive environment. They are not done yet, and adoption of change remains the biggest challenge. With the Australian deployment just around the corner, pushing the boundaries, improving the people experience and implementing new capabilities is well underway.

Matthew Easlea
Matthew Easlea
Chief Strategy Officer, Intelligent Asset Management, SAP
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From Plant Maintenance to Intelligent Asset Management – SAP’s Strategy and Vision

It has been only a year since SAP announced Intelligent Asset Management, but as a cloud-based portfolio, an incredible amount has been accomplished in that short time. This session will help you understand the motivation behind this portfolio, and how SAP has evolved ERP Plant Maintenance and S/4HANA Asset Management into a single integrated asset management suite to support SAP’s strategy and vision for the future of Asset Management.

Jon Lewis
Jon Lewis
Procurement Enablement Manager, AusNet Services
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A Fiori Front End Receipting Solution to the Service Entry Sheet Challenge (Fiori Apps for SC Fishbowl Session 3)

AusNet Services implemented SAP in May 2015 as the company’s principle ERP system. SAP is used for purchase requisition creation, Purchase Orders, and Purchase Order receiving. This results in many employees having to complete the receipt confirmations for their own purchase orders. Unfortunately, the users find the SAP receiving transactions far too complex to use (especially infrequent users)

In response to this pain they launched a front end built with Fiori as their receiving solution to remove the requirement for business procurement users to learn complex core SAP transactions to receipt their Purchase Orders. Feedback has been overwhelmingly positive; the solution is simple and straight forward to use.

• SAP Fiori Design Principles – keep it simple, intuitive and integrated
• Project Design, Build and Deployment Method
• Build a Fiori App project team

Anita Grenside
Anita Grenside
Applications Manager, Ballance Agri-Nutrients (NZ)
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How Customer Experience is Leading Innovation for Disruption in the Supply Chain

Ballance created a customer experience platform called MyBallance that focused on putting the customer’s farm at their fingertips and allowed an end to end view of their interactions with Ballance. The challenge was to match this with a supply chain that could support and enable this experience.
A Ballance customer can work varying hours so supply chain for them means:

• easy to order nutrients
• easy to collect nutrients
• and easy to trace where those have been applied

To meet this expectation, we’ll look at where our MyBallance journey started and how using our core technologies of SAPS4 Hana, C4Hana Commerce and Marketing, GIS, Fiori and Neptune are disrupting the traditional nutrient supply chain with the following:

• Easy to order – Our MyBallance platform
• Easy to collect – Two innovations that were enabled by our core platform - our Self-Service Silos and our Loader App
• Easy to apply – MyBallance integration with commercial spreaders which results in proof of application spatially displayed in MyBallance.

Frank Fantasia
Frank Fantasia
SAP Business Applications Manager BSANZ, Bridgestone Australia
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Transforming the Commercial Tyre Industry with Mobility

Leading tyre company Bridgestone has revolutionised its commercial fleet customer support through its innovative B|mobile platform. Using tablet technology, Bridgestone has streamlined maintenance, reporting and invoicing, as well as used real-time data to guide business decisions.

The B|mobile application, created on the SAP Fiori platform, digitized a previously manual workflow to better serve its customers. With a user-friendly interface, configured and developed in conjunction with Think180, Bridgestone has increased the productivity of its service fitters and transformed the commercial tyre industry.

B|mobile enables Bridgestone to be more efficient, accurate and transparent in maintaining customer fleets, with integrated invoicing and reporting. The project demonstrates BSANZ’s market leadership in technological initiatives in the tyre industry, using a continuous improvement development approach to improve the overall customer experience.

Graham Johnston
Graham Johnston
SAP Solution Integrator, AGL Energy
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How AGL Streamlined Warehousing with SAP Fiori (Fiori Apps for SC Fishbowl Session 2)

In this Deep Dive we will look at how AGL streamlined their Warehouses process across 4 sites in order to ensure that common processes and tools are being used. Using Fiori apps, to enable a simple process execution of the most common functions coupled with mobile devices, has made the Warehouse processes far more efficient.

Explore in some depth the apps AGL have created that deal with goods issued; goods receipts; stock transfers; stocktaking and MRP shortages. If you are looking to implement Fiori and S/4 HANA, this deep dive will give you a great insight as to what can be achieved.

Dr Achim Krüger
Dr Achim Krüger
President, Vesta EMEA, Vesta Partners (GER)
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Intelligent Asset Management (IAM) & Digital Twin to Align Asset Performance with Company Objectives

Asset management no longer works out with the recipes of the past. Companies today must ensure information transparency and can combine information from both business and operational systems to create decisive knowledge. By transforming core applications with real-time analytics and connecting to shop-floor systems, people in charge of asset management can establish line of sight between corporate objectives and the actual performance of the asset.

SAP, these days, is providing a lot of innovation, both with SAP S/4HANA as the Digital Core and with SAP Leonardo based solutions in the cloud. Customers are facing the challenge of guiding their business to that new level of IT support. The presentation provides an overview of typical customer situations and courses of action how to embrace innovation. Leveraging SAP's Intelligent Asset Management portfolio, companies can use prediction and simulation to influence the business processes around strategy creation, planning, and execution. While asset-intensive businesses will not always be able to consolidate all asset-related information in one system, there is a need to create and continuously update the digital twin of the asset system in order to sustain performance levels at desired cost and risk.

The session will focus on the journey from a more traditional approach to Intelligent Asset Management. Focus will be on the implementation perspective, talking about the specific challenges when dealing with big data, statistical failure models, machine learning, and so on.

Chet Harter
Chet Harter
VP Digital Business and Innovation, SAP (USA)
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Supply Chain Visibility – It’s Time to Re-tool for Supply Chain Certainty

“You cannot manage what you cannot see.” This adage has been around for decades and exemplifies the challenges that supply chain managers have dealt with when they do not have visibility of segments of their supply chain. Traditional supply chain management techniques such as safety stocks and lead time buffers are used to minimize the occurrences of material shortages and excesses. This frequently results from a lack of visibility of what is happening across multiple supply chain partners.

This session will provide examples and customer stories of how advanced technologies such as Internet of Things (IoT) and Data Virtualization are providing solutions for age-old supply chain challenges where poor visibility of inbound, outbound, and internal material flows result in stock outs, plant disruptions, and excess and obsolete inventory.

• Improving performance in customer service and inventory management
• New applications and innovative approaches to supply chain management
• Customer examples across multiple industries for improving supply chain performance

Business Process Innovation - Turning New (and Old) Technology into Supply Chain Opportunity

Everyone agrees that innovation is important. Emerging technologies like Robotic Process Automation (RPA), Machine Learning (ML), and Internet of Things (IoT) provide new possibilities for redesigning existing business processes and creating entirely new business processes. Whether it pertains to the invention of new innovative products or the reengineering of business processes for efficiency and/or effectiveness, innovation is considered an essential component of any company that is successful today and will continue to be successful tomorrow. Unfortunately, practically all companies share many of the same impairing characteristics that prohibit and constrain new, innovative ideas. This session will focus on:

• Examples of how SAP customers are using new applications and technologies to improve customer engagement, reduce operational costs, and run more effectively overall,
• Thoughts for bolstering new ideas and innovative processes, and
• How SAP is enabling business process innovation with technology and a formal approach to ideation and innovation realization.

Benjamin Graves
Benjamin Graves
Supply Chain Branch - Logistics Systems - Australian Defence - Joint Logistics Command - Supply Chain Branch
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Five Systems, One Year, One Team Delivery of Defence’s SAP Warehouse Management System

In the past 12 months Defence, supported by Linfox, has conducted five SAP WMS rollouts over four states. The rapid delivery of SAP WMS has been achieved on time and budget, enhancing Defence’s ability to deliver wholesale warehouse services.

Their success is based on a one team approach between Defence and Linfox in ensuring a common understanding of essential system, business and change management requirements while balancing innovation risk against schedule. This approach allowed the adoption of a sprint methodology to deliver each SAP WMS between 12 and 14 weeks including one concurrent SAP WMS delivery in Western Australia.

Dominic Barker
Dominic Barker
Scheduling & Production Lead, A&L Windows Doors
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Re-Imagine Your Mobile Delivery

The challenge presented to A&L Windows: Re-imagine deliveries across two ERP systems in two states. It needs to operate with offline capability for times when there is no internet service and be responsive across multiple platforms.

The solution took a user-centred approach, beginning by holding three workshops with branch SME’s to understand their delivery and service processes. This helped to identify their pain points and needs for the mobility app via the creation of user personas and journey maps.

Lessons learned were a smarter way to handle offline functionality and capabilities, developing SAP transport and shipping functionality knowledge, using teamwork to think through ideas and concepts and React opens a gateway for new design ideas on an SAP platform.

Since its launch in March 2019, all A&L Service Technicians and Transport Drivers are now using this solution, totalling over 70. In terms of savings, it is estimated that the solution will deliver over $100K to the business, with time savings of around 10% within the Service / Transport Offices and out in the field.

In this presentation, Dominic will take you through the approach taken, the pitfalls faced, and the successes gained to ensure our delivery process is smooth as glass.

Alex Mathew
Alex Mathew
Product Owner, Asset Strategy and Performance Management, SAP
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SAP Asset Strategy and Performance Management – Welcome to the World of Risk, Failure Modes and Reliability

Two years ago, SAP announced its intention to provide a solution to allow asset managers to manage asset strategy and performance in a solution that is natively integrated to the core SAP ERP platform. With quarterly cloud releases the capabilities of this solution are continually expanding, and now deliver Risk and Criticality, Failure Modes and Effects Analysis, Reliability Centered Maintenance, and Risk Based Inspection. This session will provide an overview of the current capabilities and the future roadmap for this solution, directly from the owners themselves.

Cindy Redwood
Cindy Redwood
Business Process Leader Supply and Plant Maintenance, PanAust Limited
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Where's My Stuff? How Fiori Enables End-to-End Visibility of Our Supply Chain (Fiori Apps for SC Fishbowl Session 1)

PanAust operates in a landlocked country with a complicated Supply Chain in which there was little to no visibility of goods traceability.

The supply chain systems in place comprised of multiple spreadsheets, emails and phone calls as the sole basis of control and communication. 3PL system capabilities were limited to non-existent in some cases.

As a result, cross-departmental trust in the supply chain was at a low while responsibilities and accountabilities were difficult to establish. The Supply & Logistics Department challenged us to digitise manual processes, replace MS Excel, remove double handling and provide End-to-End visibility of the Supply Chain to all parties involved. This was accomplished utilising Fiori as the primary front-end tool, F5 as the gateway for external providers and interactive ALV as a tool for "heavy" users as well as for reporting.

Achievements included:
• Reduction of 3000 + email enquiries per week
• Estimated 560 hours man hours a week saved previously spent on manual or inefficient activities across the Supply Chain.
• Takeover of a 3PL facility by our internal Logistics team utilising this solution resulting in an anticipated USD250K per annum operational savings.

Adam Peanna
Adam Peanna
Senior Solution Advisor, Digital Supply Chain, SAP
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Integrated Business Planning – Roadmap and Update, including Demand Driven Replenishment and Intelligent Supply Chain for Assets

Since its introduction in 2012, SAP Integrated Business Planning (IBP) has gone from strength to strength, providing an integrated platform for Sales & Operations Planning, Demand Planning, Inventory Optimisation, Response & Supply Planning, as well as a Supply Chain Control Tower. This year, SAP has extended IBP to support Demand Driven Material Requirements Planning (DDMRP) and is working with asset-intensive customers to add integration to SAP Intelligent Asset Management to create the Intelligent Supply Chain for Assets.

Joseph Grobler
Joseph Grobler
SAP Thought Leader
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Best Practice Techniques to Improve Plant Maintenance and Inventory/Supply Integration

Plant maintenance planning and execution is challenged by the lack of trust in inventory and purchasing’s ability to provide supply services that effectively meet maintenance’s requirement to schedule future work. This session addresses the typical behaviours that encourage unproductive silos, as well as techniques, functionality, and routines that are guaranteed to improve maintenance services to operations.

This session will benefit all maintenance organisations looking to effectively be more active in future scheduled maintenance activities.

Sri Karthik
Sri Karthik
Senior VP - Value Engineering, Innovapptive Inc (USA)
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Digitize Your Preventive Maintenance Inspections and Checklists with an Integrated E-Forms Solution for SAP EAM

With some effort up front, you can significantly increase equipment uptime and the utility of your facilities with preventive maintenance (PM) plans. After you determine which assets and locations are suitable for preventive maintenance, the next step is to create a checklist for all your PMs. Ideally, you would have created PDFs, Excel files or PRTs of your paper-based checklists and work procedures, which are printed out as part of your work packages.

Manual inspection and preventive maintenance processes for field-intensive organizations can have significant productivity and profitability results. RACE™ Dynamic Forms is a big step forward in providing your technicians with the ease and configurability of being able to design native, mobile inspection forms on the fly. More importantly, these forms can be integrated into your work packages digitally, eliminating the need to have paper-based checklists or documents.

Within a day or less, companies can convert their paper or spreadsheet forms to a true enterprise grade digital form solution integrated with SAP EAM. Sri will demo the RACE™ Dynamic Forms from Innovapptive and show you how they work seamlessly with your SAP Work Orders to streamline and automate data capture in the field.

Richard Williams
Richard Williams
Principal Consultant EAM, DXC Oxygen
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Right Person, Right Tools, Right Time

Assembling the right resources at the right location is critical to ensure asset maintenance is undertaken efficiently. It is an issue that organisations tasked with running complex and geographically diverse asset infrastructures face daily. With thousands of critical assets to maintain and strict performance benchmarks to uphold, the impact of poorly coordinated maintenance resources can be significant – both in terms of costs and damage to reputation. SAP Multi Resource Scheduling (MRS) is a resource management solution for services, plant maintenance and project businesses that increases resource utilisation and transparency across maintenance units. It optimises resource assignments (by travel times, priority, qualifications, etc) and enables organisations to manage resource requests more efficiently, leading to increased customer satisfaction.

Attend this session to find out how DXC Oxygen undertook a rapid implementation of SAP MRS at Jemena, allowing the energy asset operator to improve project and maintenance resource coordination. Learn how DXC Oxygen used its utility sector accelerators and Agile methodologies to provide clarity and certainty of delivery requirements – ensuring Jemena matches best-qualified staff to every work order for timely, efficient and effective asset maintenance.

Robert Pedler
Robert Pedler
Senior Partner, ERM Digital Services
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Driving Safety Culture and Performance Improvement with Digital Transformation

Sydney Trains is Australia’s largest suburban passenger operator with over 10,000 staff, a rail system of 815 kilometres of track, 178 stations across 9 lines and approximately 1m passenger journeys each day.

The safety of their passengers, staff and the environment are number one priority for Sydney Trains, who are using a combination of culture change, information and digital systems in programs to improve safety performance across the organisation.

Sydney Trains has implemented SAP EHS Management, including Fiori mobile, integrated with EAM, HCM and its Operational Systems, and BW for Reporting and Analytics to support the executive led behaviour-based safety improvement programs.

Hazel and Robert will guide you through some of the most exciting achievements and learnings from their journey:
• Collection of all current safety data creates the platform for predicting performance and mitigating risks
• Importance of the user interface design and its dramatic effect on data quality and quantity
• How to build ownership and responsibility for safety culture and performance