“Celebrating the people, technology and innovations that are literally transforming Supply Chain and Procurement”

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The world has changed. In the last two years, more data was produced globally than in all of history. The volume continues to grow exponentially resulting in massive economic and societal disruption. For companies using SAP, traditional business processes are being totally transformed, with new data-driven business and economic platforms taking their place. As a result, IT has ceased being just a business enabler. In fact, designed and delivered well, technology creates growth, profit and competitive advantage. Against this backdrop, we have created Mastering SAP – two amazing days of content, networking and knowledge-sharing across two events and communities. Bringing together 350+ SAP customers, partners and thought leaders to celebrate the talent, technology, innovations and ideas that are literally transforming the way we work.


Your registration includes entry to the Mastering SAP conference, the solutions showcase, lunches, refreshments and the networking drinks. You also receive electronic access to all content and the custom-built networking app.


Your registration includes entry to Mastering SAP Enterprise Asset Management, the solutions showcase, lunches, refreshments and the networking BBQ. You also receive electronic access to all content and the full participant contact list.


We will be hosting roundtable discussions (RTDs) focused on each community within the conference. Each RTD is limited to 30 people, runs for 3 hours and includes: morning coffee and delicious snacks, lunch, awesome networking and lively debate and discussion. The RTDs are complimentary and vendor-free.

“What are the hottest issues facing
SAP Supply Chain & Procurement customers right now?”


Arti Pillai Asset Management Reliability Engineer CBH Group (AUS)
Graham Johnston Independent Subject Matter Expert (AUS)
Greg Rimmer Independent Process Consultant (AUS)
Indrasen Naidoo Managing Partner ISN Advisory (AUS)
Lloyd Keays Senior Director Innovations: Solutions Engineering SAP Ariba SAP (NLD)
Mike Raftery CEO SCM Connections (USA)
Arti Pillai Asset Management Reliability Engineer CBH Group (AUS)
Graham Johnston Independent Subject Matter Expert (AUS)
Greg Rimmer Independent Process Consultant (AUS)
Indrasen Naidoo Managing Partner ISN Advisory (AUS)
Lloyd Keays Senior Director Innovations: Solutions Engineering SAP Ariba SAP (NLD)
Mike Raftery CEO SCM Connections (USA)

Transforming SAP EAM User Experience with Mobile Solutions? Harness the Power of Change Management

CBH Group is Australia’s largest co-operative and operates the Western Australian grain supply chain from paddock to port. CBH recognised that our maintenance team are excellent at maintaining assets, but perhaps are not always the savviest when it comes to working with SAP. As a result, CBH has embarked on the Mobility for Maintenance journey. The maintenance team now have an easy to use mobile solution allowing them to gain access to their work management database wherever they are so that they can spend more time maintaining assets and less time entering data into SAP.

At CBH, some of the biggest challenges faced by the business are exacerbated by how geographically spread our maintenance team is – with 130 tradespeople working across the Western Australian grain belt, which is an area of approximately 300,000 square kilometres, the size of Norway. Given the size of our network, we don’t always have the resources to provide sufficient training and support in using SAP resulting in inadequate data collection. With inadequate data, we don’t know what our assets truly need – both physical assets and more importantly our people. Another arguably more important challenge was to engage our people across the business to get onboard with one of the most unsettling phenomena - change. CBH’s investment into change management in the Mobility for Maintenance project was key to the project’s success.

Gain insight into how CBH delivered a mobile solution to a workforce already saturated with change. Walkthrough simple change management tools that you can implement immediately to break down the barriers of distance, connectivity, culture and capability. This session will show you the benefits of empowering the front line to make key decisions and share ideas on changes that would directly impact them – and of course how you can achieve the same results.

From this session, you will learn the following:

  • Simple tools you can use to build your change management plan
  • Real-life examples of these tools in practice
  • Tips and tricks for a successful change initiative

Repairable Parts Refurbishments: How Can Fiori Improve Tracking & The User Experience?

Repairable parts refurbishment can sometimes be a complex process. Managing this process can also be a difficult task for a Repairables Planner. With the introduction of S/4 HANA and Fiori, embedding the refurbishment process can be a lot simpler and easier to understand.

In this presentation, we will explore how to harness the power of Fiori to help manage this complex process by enabling multiple key transactions and apps in a single cockpit. Some of the key questions that will be answered are:

  • How do I know what materials are going to be returned for repair?
  • How many materials are currently defective?
  • Which vendors have items being repaired?
  • What repairs are currently awaiting a final repair price?


If you are looking at streamlining your repairable process and utilising Fiori to assist, then this presentation will assist on your journey.

Key takeaways:

  • Tracking Repairs is key
  • Fiori is powerful so utilise it fully
  • Even though there are still GUI transaction Fiori can be used

Asset Management – What do we Really Need to Know?

We have been trying to find the best way to run our assets since the beginning of the industrial revolution. But, no matter how many reviews, systems replacements or management reorganisations we go through, there seems to always be something extra we ‘should or could have’. And now, with the introduction of ‘Big Data’ and supporting technologies to woo us, we are literally falling over each other to assemble Terabits of new data that just might help in our quest. Much of this can be very interesting but is it really adding value to your business objectives. Before we set about spending huge amounts of money on randomly assembling data to see what ‘pops-out’, would it not be a good idea to ask ourselves why? More data means more analysis and more analysis often leads to more paralysis. Why do we keep chasing those illusive extras when they are so often distracting? Organisations spend millions of dollars complaining about what is missing. Every organisation has that special group of people who are always happy to spend year after year lamenting the poor quality of the asset management data. When you ask them to help correct that situation and they seem to only find more examples to support their gloomy outlook. Should it be this hard? Are we trying to do too much? Have we missed the fundamentals?

In this presentation, Greg will provide a business-centric focus on how to find a balance for how much asset management information you really need. He will highlight the skills and relationships that maintenance personnel need to have with their systems providers to ensure a solid EAM framework, quality data collection and positive asset management results.

Key takeaways:

  • Remaining focused on business outcomes
  • You do not always have to have every possible piece of data
  • You don’t always have to have the latest technology

EAM & Mobility: What’s In It For Me?

A mobile-enabled workplace can provide significant efficiencies and almost unlimited access to information. Over the last decade, there has been an explosion of new technologies that extend the complexity and range of services that can now be taken advantage of with mobile solutions and it is increasingly difficult to envisage an EAM that does not employ/integrate this capability as a key part of the company objective. But still, there are many organisations who have ‘just dabbled’ with ‘part solutions’, or not embarked on the journey at all. Greg successfully led the development and implementation of a full-scale field mobile solution for remote workers at the Water Corporation of Western Australia in 2004. Since then there have been many iterations enabled by technology which have allowed the business vision to significantly expand.

Greg will discuss his experience and provide ways to think about mobility from a business perspective. The aim is to understand ‘What’s in it for me?’ Where the ‘me’ in this case applies to everybody from your tradespeople, through middle and upper management on to the Board and your customers.

Key takeaways:

  • Mobile solutions are an everyday part of a successful asset management business
  • Mobility is embraced by users if designed well
  • Mobile solutions can work well without necessarily being ‘always connected’

Transforming Maintenance, Repair and Operations Supply in Asset Intensive Industries

Functional organisational design and investment in systems of record dominate the business architecture enabling maintenance, repair and operations (MRO) supply in asset-intensive industries. Within the context of the digital economy and Industry 4.0 reframing business models has resulted in many traditional supply chains being disrupted.

This presentation explores how this is also possible in MRO supply by adopting systems thinking; core supply chain principles, systems led process business architecture and systems of differentiation to eliminate waste, reduce inventory, improve cost to serve and link to the organisation top line. Case study examples of companies are shared covering diagnostics of current supply chains, future process design, systems of differentiation and approaches on the transformation of mindsets and beliefs required to shape an alternate predictable future.

Key takeaways:

  • Introduction of Supply Planning for spare parts in asset-intensive industries
  • Beyond MRP Systems Thinking
  • Process-based business architecture with cross-functional integration
  • Supplier integration at planning, scheduling and execution horizons

Transformation Model: Going Beyond Change Management

McKinsey’s 2018 report “Unlocking success in digital transformation” suggested that “ transformations are hard and digital ones are even harder” The report suggested that in traditional industries such as mining and resources the success rate of digital transformation investment is as low as 10%. The challenge is that of the Top 21 factors that deliver a successful transformation, only 2 relate to the actual technology itself with human factors being a significant aspect. We believe that successful digital transformation partners are as engaged with the “Human system” as they are with the technology system. Every team’s performance is limited by the “capacity” (Stage of Development) of its Internal Operating System (IOS) and extended capacity is required to lead digital transformation.

To use the analogy from the IT world, we know that a Windows 5 operating system cannot deal with the same “complexity” as a Windows 10 operating system. Human systems operate in much the same way. The iOS of the human system is called its stage of development and it determines: The degree of complexity that the system can work with How the system is likely to collaborate How much tolerance for ambiguity there is in the system This presentation explores a Transformation model based on the Leadership Maturity Framework exploring points highlighted above.

Key takeaways:

  • Exposure to Ego Development Theory (Leadership maturity Framework)
  • Adaptive and Technical problems distinction
  • Distinctions between transformation and change

The Mouse is to the Computer What AI is to the Mind

Artificial Intelligence is a tool, not a solution. But it can be an amazing tool working for you, working on your processes. It’s not perfect and yes, it makes mistakes. It’s also not very creative… It can’t invent itself out of anything. It needs human knowledge, and it takes work to get it started. But once it runs, you’ll wonder why it wasn’t done earlier… It’s time to start!

Key takeaways:

  • Artificial Intelligence is just a tool, that can be very useful to get some of the repetitive work done
  • It's not about changing "everything" but trying to remove some of the "steps" of the process
  • What could only be done by software developers is now turning into the hands of business users

Executing a Successful IBP Migration Project

Each organisation has assembled its own set of tools, from excel to APO, to help them plan their supply chains. In this session, we will map out the potential paths from all of them to SAP's IBP cloud-based application. The cloud platform provides a process focused methodology which is a dramatic difference from the "plug and play" format of the previous generation of applications. This requires an agile approach to projects and a different way of thinking about requirements. Everyone will have their own path, but creating a roadmap to a cloud-based future is an essential first step.

Key takeaways:

  • IBP process first project methodology and best practices
  • Cloud-based systems require a shift in project methodology
  • How to create a roadmap and business case for IBP

Fully Integrated SI&OP Using the IBP Platform

SAP's IBP platform is a truly integrated planning foundation to facilitate SI&OP planning processes. On a truly integrated foundation, the IBP platform offers inventory optimisation for safety stock levels, demand planning and statistical forecasting, supply planning and optimisation, all fully integrated with financial planning information. This suite of applications allows for end to end simulations of entire supply chains in minutes showing your organisation not just if a scenario can occur, but the ramifications upstream and downstream of every decision point along the way.

This session will offer a live demonstration in IBP of demand, inventory optimisation and supply optimisation to produced end to end results in both units, capacity, cost and revenue in side by side simulations to show you what the future of a fully integrated SI&OP process can do for your organisation.

Key takeaways:

  • Integration of inventory, supply and demand in one application
  • Ability to review results in units and currency
  • Simulation capabilities to show end to end impacts of changes in the supply chain


6 months of research has led to the evolution of this unique conference program. It's a result of country wide face-to-face discussions with over 60 industry professionals speaking their mind.